Privacy Policy

Last Updated: January 7, 2025

MSI Detox - Alcohol & Drug Addiction Treatment Helpline ("we," "us," or "our") operates as a third-party matching service that connects individuals with addiction treatment facilities. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website and services.

1. INFORMATION WE COLLECT

We collect information you provide directly to us, including:

• Name and contact information (phone number, email address)
• Location information (city, state, zip code)
• Insurance information (if provided)
• Treatment preferences and needs
• Any other information you choose to provide during consultation

We automatically collect certain information when you visit our website:

• IP address and browser information
• Pages visited and time spent on site
• Referring website information
• Device and operating system information

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Match you with appropriate treatment facilities
• Contact you regarding treatment options
• Respond to your inquiries and requests
• Send you information about treatment resources
• Improve our matching services
• Comply with legal obligations

3. INFORMATION SHARING

We may share your information with:

• Treatment facilities that match your needs and preferences
• Our network of treatment centers for matching purposes
• Service providers who assist in our operations
• Legal authorities when required by law
• Emergency contacts if you are in crisis

4. THIRD-PARTY TREATMENT FACILITIES

When we connect you with treatment facilities, those facilities have their own privacy policies. We encourage you to review their privacy practices before engaging with them. We are not responsible for the privacy practices of independent treatment centers.

5. DATA SECURITY

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

6. YOUR CHOICES

You may:

• Opt out of communications by contacting us
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)

To exercise these rights, contact us at (219) 402-8088.

7. COOKIES AND TRACKING

Our website uses cookies to:

• Remember your preferences
• Analyze website traffic
• Improve user experience

You can disable cookies through your browser settings, but this may affect website functionality.

8. CHILDREN'S PRIVACY

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe we have collected information about your child, please contact us.

9. CALIFORNIA PRIVACY RIGHTS

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to request deletion of personal information
• Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at (219) 402-8088.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. MEDICAL DISCLAIMER

12. CONTACT INFORMATION

If you have questions about this Privacy Policy, please contact us: